In-App Purchase Not Credited Help

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In-App Purchase Not Credited Help

Postby alex » Sat May 03, 2014 12:03 pm

If you made an In-App Purchase and SEE a "Not Downloaded" message please refer to this thread here: viewtopic.php?f=4&t=17

Hi All,

Sometimes In-App Purchases are made but are not synced to our servers. It happens rarely but is possible, and we apologize if this has happened to you. We do care deeply about our users and keeping promises, so please reach out to us and we will do our best to resolve the issue.

If you believe this glitch has happened to you, please PM me here on this forum with your username, a screenshot of your transaction (instructions here: http://support.apple.com/kb/ht2727), and the name of the item you tried to purchase.

Thanks,
Alex
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Re: In-App Purchase Not Credited Help

Postby MrGermanblood » Sun Aug 10, 2014 12:43 pm

a while back I made an in-game purchase with Dead-eye derby with Happy Tree Friends but I never got the 60 diamonds I wanted. I have the reciept to prove I have made such a purchase too. Can you please help me? MrGermanblood.
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Re: In-App Purchase Not Credited Help

Postby alex » Mon Sep 22, 2014 11:23 am

Hi MrGermanblood,

Sorry I didn't see your post till just now. I've credited your account for the 60 diamonds.

If you find yourself in a similar situation, please PM me to make sure I see your message!

Alex
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Re: In-App Purchase Not Credited Help

Postby happytree69 » Sun Jun 21, 2015 4:50 pm

Today I purchased the 130 diamonds for $9.99 on Deadeye Derby but I never received any of the diamonds, can you please help me? I attached a picture of the transaction I made, thank you.
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Re: In-App Purchase Not Credited Help

Postby Whatever4ever » Mon Jul 06, 2015 9:07 pm

Hi! I bought the extended lives (10) and it has not been credited. I get a message that i have already bought the item and it will be restored for free and then it tries to connect to the appa store and stays there, nothing happens

My username is whatever4ever
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